You'll find the answers to all your questions listed below, click on a question to reveal the answer.
JOINING THE REWARD CLUB
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Q: How do I join The Beefeater Reward Club?
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Q: What do I get with my Beefeater Reward Club card?
A: Once you register your card you'll receive 300 bonus points. Collect 5 points on every £1 you spend on qualifying food and drink purchases every time you visit. Once you reach 500 points you can turn your points in to vouchers for;
- £5 voucher
- Free bottle of wine
- 2 Free starters or desserts
Exclusive benefits
We'll send you a free meal voucher to celebrate your birthday, every year. As a loyalty member, you'll also receive the best offers. You need to remain opted in to emails to receive your offers.
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Q: How will you use my information?
A: We will use the information you provided to keep you up to date on your rewards balance and inform you of offers and promotions available to you, as well as using your opted in email address to send your birthday offer. If you have provided any special dates with us we will also send you exclusive offers for example on your birthday.
Further details about what information we collect from you and how we use this can be found in our privacy policy.
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Q: How do I opt out of communications?
A: You may opt out at any time, through the unsubscribe link, found on the footer of any emails you receive from us or online by logging in and following the steps under 'Your details'. Please remember this means you will not receive your birthday offer by email.
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Q: Can I transfer my points from one registered card to another?
A: Although you can register up to 5 cards, you can not transfer points between cards. However all your points will appear in your points section of your account, therefore points are not lost.
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Q: Why haven't I received any additional celebration vouchers?
A: Our loyalty scheme has updated. As a loyalty club member you will receive a free meal voucher to celebrate your birthday, using your registered email address. As a loyalty member, you will also receive the best offers by email to help you celebrate with us throughout the year. You need to be opted in to receive our offers, and can unsubscribe at any time.
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Q: Do I get change?
A: No, we don't give change if you don't spend all the value of your voucher.
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Q: If I give you my details, will you pass them to anyone else?
A: We need to share the information you provide to us with the third parties service providers that help us run the Reward Club. We will not pass your information onto any third party for marketing purposes. For further details of the information we collect and how we use this, please see our privacy policy.
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Q: Is there an age limit on joining?
A: You must be over the age of 18 and resident in the UK to join The Beefeater Reward Club.
YOUR ACCOUNT
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Q: Why are my points missing?
A: It may take up to 48 hours for points to be shown on your account.
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Q: How do I change or update my account details?
A: You can update all your details within the 'Your Details' section on The Beefeater Reward Club website.
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Q: How do I cancel my membership?
A: You have the right to cancel your Beefeater Reward Club membership at any time by contacting us by email as described below. If you cancel your Beefeater Reward Club membership you will lose the right to redeem all unused points. Points are not transferable to a third party.
If you wish to cancel your Beefeater Reward Club membership, click here.
COLLECTING POINTS
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Q: How do I collect points?
A: You can collect 5 points on every £1 you spend on all qualifying food and drink purchases at participating Beefeater Restaurants.
Points are calculated on your total spend, less any discounts, vouchers or gratuities.
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Q: I recently visited a Beefeater and forgot to present my card. Can I still collect the points from my spend?
A: Yes, as long as you have your receipt and claim within 28 days of your visit you can add your points. Click here to login and follow the link under 'Forgot to swipe your card?'. It may take up to 48 hours for your points to show on your account.
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Q: Can I split the bill and split the points?
A: All the points will need to go onto the same card – so if more than one member of your party has a Reward Club card you will need to choose whose card the points will be collected on.
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Q: Will my points expire?
A: Points are valid for a period of 12 months from the date they are collected.
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Q: Can I collect reward points on meals paid for at Premier Inn?
A: Yes, please present your card at the Beefeater to a team member to get your points added.
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Q: It was my birthday / I did not receive any offers by email, why not?
A: Firstly, please log on to your account and make sure you have given us the correct fate for your birthday and have opted in to receive our emails. These settings can be found by following the steps under 'Your Details' section. You must be opted in to receive offers by email. If you still haven't located your birthday voucher, please then make sure you check your junk mail.
If you still haven't received anything, click here.
Please note, you can only receive 1 x birthday voucher within a 12 month period.
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Q: Is there a maximum to the number of points I can collect?
A: No, there is no maximum!
YOUR REWARD CLUB CARD
Q: Can you tell me where my nearest Beefeater restaurant is?
A: Please click here to locate your nearest Beefeater restaurant.
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Q: Can I use my Beefeater Reward Card in any Whitbread restaurant?
A: No. The Beefeater Reward Club Card can only be used in participating Beefeater Restaurants. It is not accepted in other Whitbread owned companies.
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Q: Does my card have an expiry date?
A: No. However, if it remains inactive for a period of 3 years or more, your card and the points on the card will become invalid and the remaining balance will not be transferable to a new card and cannot be refunded. You will continue to receive emails including your birthday voucher unless you opt out of emails.
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Q: What if I lose my card?
A: If you lose your Beefeater Reward Club Card you will need to collect a new card from your nearest restaurant and allocate the new card to your account in the 'Your Details' section. Failure to do so will mean any existing points are not allocated to your new card and will not be available to spend within your rewards balance. You must pick up a new card at your local Restaurant, our Customer Care team can't assist with this.
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Q: Can you send me a card in the post?
A: We can't send you a new card in the post. You must go to your local restaurant to pick up a new card. Once you have picked up a new card, go to your account in the 'Your Details' section and update your details. Our Customer Care team can't assist with supplying replacement cards.
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Q: I have more than one Beefeater Reward Card. Can I activate more than one at the same time?
A: Yes. If you have more than one card – maybe after losing your original card and activating another. You can activate a maximum of 5 cards per account, but you should only use your most recent (and activated) card to collect and redeem your points. Beefeater Reward Club Cards can only be activated in the name of one individual, not shared between multiple people.
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Q: Can anyone else use my Reward Club card?
A: No, only the person in whose name the Reward Club card is registered can use the Reward Club card.