FREQUENTLY ASKED QUESTIONS

• Q: How do I join The Beefeater Reward Club?

  A: Pick up a card at your local Beefeater restaurant and register at www.beefeatergrill.co.uk/rewardclub.

• Q: What do I get with my Beefeater Reward Club card?

  A: Once you register your card you'll receive 300 bonus points. Collect 5 points on every £1 you spend on qualifying food and drink purchases every time you visit. Once you reach 500 points you can turn your points in to vouchers for;

  • £5 voucher
  • Free bottle of wine
  • 2 Free starters or desserts

  Exclusive benefits
  We'll send you a free meal voucher to celebrate your birthday, every year. As a loyalty member, you'll also receive the best offers. You need to remain opted in to emails to receive your offers.

• Q: How will you use my information?

  A: We will use the information you provided to keep you up to date on your rewards balance and inform you of offers and promotions available to you, as well as using your opted in email address to send your birthday offer. If you have provided any special dates with us we will also send you exclusive offers for example on your birthday.

  Further details about what information we collect from you and how we use this can be found in our privacy policy.

• Q: How do I opt out of communications?

  A: You may opt out at any time, through the unsubscribe link, found on the footer of any emails you receive from us or online by logging in and following the steps under 'Your details'. Please remember this means you will not receive your birthday offer by email.

• Q: Can I transfer my points from one registered card to another?

  A: Although you can register up to 5 cards, you can not transfer points between cards. However all your points will appear in your points section of your account, therefore points are not lost.

• Q: Why haven't I received any additional celebration vouchers?

  A: Our loyalty scheme has updated. As a loyalty club member you will receive a free meal voucher to celebrate your birthday, using your registered email address. As a loyalty member, you will also receive the best offers by email to help you celebrate with us throughout the year. You need to be opted in to receive our offers, and can unsubscribe at any time.

• Q: Do I get change?

  A: No, we don't give change if you don't spend all the value of your voucher.

• Q: If I give you my details, will you pass them to anyone else?

  A: We need to share the information you provide to us with the third parties service providers that help us run the Reward Club. We will not pass your information onto any third party for marketing purposes. For further details of the information we collect and how we use this, please see our privacy policy.

• Q: Is there an age limit on joining?

  A: You must be over the age of 18 and resident in the UK to join The Beefeater Reward Club.

• Q: Why are my points missing?

  A: It may take up to 48 hours for points to be shown on your account.

• Q: How do I change or update my account details?

  A: You can update all your details within the 'Your Details' section on The Beefeater Reward Club website.

• Q: How do I cancel my membership?

  A: You have the right to cancel your Beefeater Reward Club membership at any time by contacting us by email as described below. If you cancel your Beefeater Reward Club membership you will lose the right to redeem all unused points. Points are not transferable to a third party.

  If you wish to cancel your Beefeater Reward Club membership, click here.

• Q: How do I collect points?

  A: You can collect 5 points on every £1 you spend on all qualifying food and drink purchases at participating Beefeater Restaurants.

  Points are calculated on your total spend, less any discounts, vouchers or gratuities.

• Q: I recently visited a Beefeater and forgot to present my card. Can I still collect the points from my spend?

  A: Yes, as long as you have your receipt and claim within 28 days of your visit you can add your points. Click here to login and follow the link under 'Forgot to swipe your card?'. It may take up to 48 hours for your points to show on your account.

• Q: Can I split the bill and split the points?

  A: All the points will need to go onto the same card – so if more than one member of your party has a Reward Club card you will need to choose whose card the points will be collected on.

• Q: Will my points expire?

  A: Points are valid for a period of 12 months from the date they are collected.

• Q: Can I collect reward points on meals paid for at Premier Inn?

  A: Yes, please present your card at the Beefeater to a team member to get your points added.

• Q: It was my birthday / I did not receive any offers by email, why not?

  A: Firstly, please log on to your account and make sure you have given us the correct fate for your birthday and have opted in to receive our emails. These settings can be found by following the steps under 'Your Details' section. You must be opted in to receive offers by email. If you still haven't located your birthday voucher, please then make sure you check your junk mail.

  If you still haven't received anything, click here.

  Please note, you can only receive 1 x birthday voucher within a 12 month period.

• Q: Is there a maximum to the number of points I can collect?

  A: No, there is no maximum!

• Q: What can I do with my points?

  A: Once you've collected 500 points, you can exchange them for reward vouchers, a £5 money-off voucher or upgrade to a food and drink voucher by logging in and following the link under 'Spend Points'. Points must be redeemed in increments of 500.

• Q: How do I get my Reward Club Vouchers?

  A: Your vouchers will appear in your vouchers section or we can email them direct to your inbox. Either print off or present the voucher on your phone when you pay your bill.

• Q: How long is my voucher valid for?

  A: Vouchers must be used within 6 weeks, unless otherwise stated (special dates and promotional vouchers may vary). The expiry date will be shown on your voucher.

• Q: Can I use my vouchers in any Beefeater Restaurant?

  A: You can use your vouchers in any participating Beefeater Restaurant. Simply present your voucher and reward card when you ask for your bill and we will apply the discount on your voucher when you pay.

• Q: Can I use my vouchers in a Beefeater Bar + Block restaurant?

  A: Whitbread Restaurants also include: Bar + Block, Brewers Fayre, Table Table, Cookhouse + Pub and Whitbread Inns, however Reward Club vouchers can ONLY be used in Beefeater Restaurants.

• Q: Can I use my Beefeater Reward Club Vouchers and other Beefeater Vouchers together?

  A: You can use any Reward Club voucher any time at any Beefeater Restaurant towards your spend on qualifying food and drink. You may not use your birthday offer voucher with any other voucher. There is no change given if you do not redeem a voucher up to its full value.

• Q: Are there limits on the items I can redeem a voucher against?

  A: Vouchers can only be used for purchases that include a meal. They cannot be redeemed for purchases that consist of drinks only. A voucher can only be redeemed once.

• Q: I had trouble printing my voucher, can I re-print it?

  A: You can re-print your voucher from the by logging in and following the link under 'Your Points'.

Q: Can you tell me where my nearest Beefeater restaurant is?

• Q: Can I use my Beefeater Reward Card in any Whitbread restaurant?

  A: No. The Beefeater Reward Club Card can only be used in participating Beefeater Restaurants. It is not accepted in other Whitbread owned companies.

• Q: Does my card have an expiry date?

  A: No. However, if it remains inactive for a period of 3 years or more, your card and the points on the card will become invalid and the remaining balance will not be transferable to a new card and cannot be refunded. You will continue to receive emails including your birthday voucher unless you opt out of emails.

• Q: What if I lose my card?

  A: If you lose your Beefeater Reward Club Card you will need to collect a new card from your nearest restaurant and allocate the new card to your account in the 'Your Details' section. Failure to do so will mean any existing points are not allocated to your new card and will not be available to spend within your rewards balance. You must pick up a new card at your local Restaurant, our Customer Care team can't assist with this.

• Q: Can you send me a card in the post?

  A: We can't send you a new card in the post. You must go to your local restaurant to pick up a new card. Once you have picked up a new card, go to your account in the 'Your Details' section and update your details. Our Customer Care team can't assist with supplying replacement cards.

• Q: I have more than one Beefeater Reward Card. Can I activate more than one at the same time?

  A: Yes. If you have more than one card – maybe after losing your original card and activating another. You can activate a maximum of 5 cards per account, but you should only use your most recent (and activated) card to collect and redeem your points. Beefeater Reward Club Cards can only be activated in the name of one individual, not shared between multiple people.

• Q: Can anyone else use my Reward Club card?

  A: No, only the person in whose name the Reward Club card is registered can use the Reward Club card.