FREQUENTLY ASKED QUESTIONS

A: Pick up a card at your local Beefeater restaurant and register at www.beefeatergrill.co.uk/rewardclub.

A: Once you register your card you'll receive 300 bonus points. Collect 5 points on every £1 you spend on qualifying food and drink purchases every time you visit. Once you reach 500 points you can turn your points in to vouchers for;

• £5 voucher
• Free bottle of wine
• 2 Free starters desserts

Exclusive benefits
Great offers for your birthday and other special occasions. All you need to do is provide us with the relevant information when you register your card or update your details by logging in and following the steps under 'Your details'.

A: We will use the information you provided to keep you up to date on your rewards balance and inform you of offers and promotions available to you. If you have provided any special dates with us we will also send you exclusive offers for example on your birthday.

Further details about what information we collect from you and how we use this can be found in our privacy policy.

A: You may opt out at any time, through the unsubscribe link, found on the footer of any emails you receive from us or online by logging in and following the steps under 'Your details'. Please also remember this means you will not get any celebration vouchers.

A: We need to share the information you provide to us with the third parties service providers that help us run the Reward Club. We will not pass your information onto any third party for marketing purposes. For further details of the information we collect and how we use this, please see our privacy policy.

A: You must be over the age of 18 and resident in the UK to join The Beefeater Reward Club.

A: It may take up to 48 hours for points to be shown on your account.

A: You can update all your details within the 'Your Details' section on The Beefeater Reward Club website.

A: You have the right to cancel your Beefeater Reward Club membership at any time by returning your card to our Customer Support Team or by contacting us by email as described below. If you cancel your Beefeater Reward Club membership you will lose the right to redeem all unused points. Points are not transferable to a third party.

If you wish to cancel your Beefeater Reward Club membership, click here.

A: You can collect 5 points on every £1 you spend on all qualifying food and drink purchases at participating Beefeater Restaurants.

Points are calculated on your total spend, less any discounts, vouchers or gratuities.

A: Yes, as long as you have your receipt and claim within 14 days of your visit you can add your points. Click here to login and follow the link under 'Forgot to swipe your card?'. It may take up to 48 hours for your points to show on your account.

A: All the points will need to go onto the same card – so if more than one member of your party has a Reward Club card you will need to choose whose card the points will be collected on.

A: Points are valid for a period of 12 months from the date they are collected.

A: Yes, please present your card at the Beefeater to a team member to get your points added.

A: Firstly, log on to your account and make sure you have given us the correct celebration dates and have opted in to receive our emails. These settings can be found by folllowing the steps under 'Your Details' section, then make sure you check your junk mail.

If you still haven't received anything, click here.

A: No, there is no maximum!

A: Once you've collected 500 points, you can exchange them for reward vouchers, a £5 money-off voucher or upgrade to a food and drink voucher by logging in and following the link under 'Spend Points'. Points must be redeemed in increments of 500.

A: You vouchers will appear in your vouchers section or we can email them direct to your inbox. Either print off or present the voucher on your phone when you pay your bill.

A: Vouchers must be used within 6 weeks, unless otherwise stated (special dates and promotional vouchers may vary). The expiry date will be shown on your voucher.

A: You can use your vouchers in any participating Beefeater Restaurants. Simply present your voucher and reward card when you ask for your bill and we will apply the discount on your voucher when you pay.

A: Only Reward Club vouchers for money off your bill will be accepted in a Beefeater Bar + Block restaurant. Reward Club Celebration vouchers or Reward Club vouchers for 2 Free Desserts, 2 Free Starters or a Free Bottle of Wine are currently not accepted in a Beefeater Bar + Block restaurant.

A: You can use any reward club vouchers any time at any Beefeater Restaurant towards your spend on qualifying food and drink. However you cannot use any other promotional vouchers such as celebratory voucher, discounts or vouchers. There is no change given if you do not redeem a voucher up to its full value.

A: Vouchers can only be used for purchases that include a meal. They cannot be redeemed for purchases that consist of drinks only. A voucher can only be redeemed once.

A: You can re-print your voucher from the by logging in and following the link under 'Your Points'.

A: No. The Beefeater Reward Club Card can only be used in participating Beefeater Restaurants. It is not accepted in other Whitbread owned companies.

A: No. However, if it remains inactive for a period of 12 months or more, your card and the points on the card will become invalid and the remaining balance will not be transferable to a new card and cannot be refunded.

A: If you lose your Beefeater Reward Club Card you will need to collect a new card from your nearest restaurant and allocate the new card to your account in the 'Your Details' section. Failure to do so will mean any existing points are not allocated to your new card and will not be available to spend within your rewards balance.

A: Yes. If you have more than one card – maybe after losing your original card and activating another. You can activate a maximum of 5 cards per account, but you should only use your most recent (and activated) card to collect and redeem your points. Beefeater Reward Club Cards can only be activated in the name of one individual, not shared between multiple people.

A: No, only the person in whose name the Reward Club card is registered can use the Reward Club card.

A: Yes, but with limited use at the moment, once you have a Reward Club card you can spend money off points vouchers at a Bar + Block restaurant. Just present your voucher when you pay your bill. Please note, only Reward Club vouchers for money off your bill will be accepted at a Bar + Block restaurant. You will not be able to earn point and Reward Club Celebration vouchers or Reward Club vouchers for 2 Free Desserts, 2 Free Starters or a Free Bottle of Wine will not be accepted at this time.

A: Please click here to locate your nearest Beefeater restaurant.